Healthexpress.co.uk was mentioned in a 2009 article for offering drugs after someone filled out a basic questionnaire and received medication. The company at that time didn’t respond to the Telegraph’s request for an explanation, but we’re also looking at a business that has remained in business for a decade since. Where does Healthexpress.co.uk stand today?
The site meets the less strict standards of the Care Quality Commission. It is a registered pharmacy in the EU, primarily because they dispense drugs through licensed pharmacies across Europe. They are in the MHRA register of approved pharmacies, as well.
Products and Prices
They provide name brand and generic drugs for every major medical condition. Whether you’re seeking lifestyle drugs, asthma meds, weight loss drugs, prescriptions to control incontinence, flu medications, diabetes drugs, allergy medicine or psychiatric medications, they can deliver it. They do have prescription medications for stopping hair loss and dropping hormone levels. You can buy antimalarials and altitude sickness drugs before you go on a trip abroad.
Notably, they’re all legitimate prescription drugs or, in some cases, over the counter remedies. No one is hawking questionable herbal treatments alongside legitimate prescription medications.
Their prices are in line with major retail pharmacy chains.
IT security on this website is high. Not only does it have SSL, but it is a Comodo SSL certificate.
They accept major credit cards. You can only use one credit card at a time to pay for orders. Depending on where you live, bank transfers, cash on delivery and invoices may be an option. You literally have to ask if these other options are available to you.
When their doctors review a prescription, they may refuse to fill it. In these cases, you generally get a full refund. However, their doctors may contact the patient to discuss the matter and determine a better solution. This could result in a different prescription being offered or an over the counter treatment recommended. You’ll pay whatever the local pharmacy charges for the medication.
HealthExpress offers delivery across the EU, and it is generally for free. They connect with a network of pharmacies to deliver drugs in one to two days for most European customers. There are customer complaints that next day delivery periodically arrives in two and sometimes three days. Rarer are reports of the wrong drug being sent, though this may be a generic version of what the customer originally had a prescription for.
Their customer service is available via phone for standard business hours in the UK. Live chat and email are available, but we didn’t see how well those are supported. The company clearly seems to resolve customer complaints of all types including issues that arise from the postal service and customer errors.
Healthexpress.co.uk testimonials are overwhelmingly positive. They have only 3% bad reviews! Negative reviews include complaints that they don’t clearly indicate when products contain animal derivatives (that vegan and vegetarians cannot consume), issues with delivery services, and sending unwanted solicitations. You can’t return the drugs if they aren’t a match with your belief system. You can seek a refund if they were the wrong thing.
Looking through Trustpilot it can be noticed that the service follows their customers’ opinion. We can see that the bad or average reviews which have an evident problem have a reply.
The drugstore really deserves your attention if you look for a legitimate one. However, there are some negative reviews and prices higher than average (it is ok for big pharmacies, but maybe a problem for an average customer) that’s why we give HealthExpress 4 stars out of 5.
POSSIBLE ALTERNATIVESThere are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.
We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>