Reviews – Best Customer Service

website interface is a British online pharmacy. The question for many is whether they are a safe, legitimate pharmacy or a scam. We’ll answer this question in detail.

About Domain Name
Registration Date2012-07-12
Owner CountryUnited Kingdom
Contact Informationyes
Business Information
NameSimple Online Pharmacy
Phone Numbersyes
Licenses, Certificates and Approvals
LegitScriptno info
Customer Support
Courier Mailno
Track Numberno
Free Shipping Optionno


This is a real online pharmacy. They provide prescription online medications and general sales list medicines. If your general practitioner is registered with the NHS electronic prescription service, you can order any prescription medicine through and have it delivered to your home. It is rare that they don’t have drugs in stock, but if it isn’t available, it typically isn’t listed on their website.

On top of this, they offer a wide array of over the counter products. You can find vitamins, nasal sprays and non-prescription medicines on their website and have it shipped with your prescription. These items cost about as much as your local pharmacy but the cost of having them delivered can add up.

Interestingly, you can order nicotine products and smoking cessation products from this online pharmacy along with beauty products.



Their prices for pharmaceuticals are average. Prescriptions issued by NHS doctors are paid for via NHS and will cost what you’d pay at the local pharmacy. Prescriptions issued by their online doctor’s consultations are considered private pay, and you’ll have to pay a little more for those prescriptions. Delivery charges for those medications will be extra.

They don’t save money by offering generic versions of name brand drugs and sending the generic if you were prescribed the name brand prescription. If you want the generic drug, you will have to ask your general practitioner to amend the prescription. They won’t ship generic drugs if the doctor prescribed the name brand if the prescription is through the NHS. If you’re consulting with their doctor online, you can save money by requesting the generic version of the drug.

allergy tablets (save 14%)

They promise to price-match other NHS pharmacies, though this isn’t always easy to secure.


Quality is a safe, legitimate pharmacy. We aren’t taking their word for it. Instead, we verified that they are registered with the General Pharmaceutical Council and the MHRA. Fake pharmacies may steal the logo, but we confirmed that this online pharmacy is legit – their MHRA number is C44867.


Delivery delivers most orders in five to seven days. They’re able to deliver many items the next day assuming you place the order early in the workday. A minor recurring issue according to customer reviews is the lack of tracking information sent after the pharmacy ships items, so you don’t know its status until it arrives.

You can get free delivery for repeat prescriptions. They won’t charge you extra fees for multiple deliveries. This saves you money on maintenance drugs you take regularly. Note that this only applies to British customers in England. You may have to pay for delivery to other parts of the UK like Northern Ireland.

You can ask for an order to be delivered somewhere other than your home, though this will require a signature to prove it was received. If someone cannot sign for it, the royal post will leave a note and tell you how to pick up the item.


Customer Service stands out for its customer service. They’re willing and able to work with your general practitioner to get the prescription and order the medicine to your door. This minimizes the amount of work the customer has to go through.

address and registration number

One service they offer that many online pharmacies don’t is an online medical consultation with a real doctor. If you need to know what travel medicines you need before you leave on a trip or want advice regarding a new medical condition, you can talk to one of their physicians via a telemedicine service. In case if you want to change your pharmacy from your local one to, they’ll notify your GP of this. If the general practitioner sends your prescription somewhere else, then you will have to work that out.

Another customer service they offer is helping people get registered with the NHS if they are not already registered.


Payment Options

You can pay via credit card and debit card. There’s no Bitcoin or Paypal payment option here.



This website has excellent IT security. The company has a standard privacy policy. Reviews reviews tend to be mundane, including the rare negative reviews. For example, customer reviews sometimes state that the person paid for expedited shipping and it arrived after three days instead of next day shipping. The company is quick to respond, and this includes explanations about the customer putting in an order late on Thursday and expecting the item on Friday. However, Trustpilot gives the site an excellent rating though almost 1000 reviews.

2-star review



We give 4 stars. They should get five stars for customer service alone. Their limited options for shipping outside of England (even if in the UK), hit and miss “next day” shipping and middling prices are the only reason they aren’t five stars.




There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.

We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>

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