Reviews – Lost in Translation

layout is a German online pharmacy which claims to have been operating since 2004. They claim to offer a simple and efficient medical shopping experience to customers. We investigate this online drugstore to find out if they really live up to these claims and if this is a store you should consider for your medical needs.

About Domain Name
Registration Date2018-07-03
Owner CountryGerman
Contact Informationyes
Business Information
Phone Numbersyes
Licenses, Certificates and Approvals
LegitScriptnot in the datebase
Customer Support
Toll-Number+49 (0) 3491 877012
Courier Mailyes
Track Numberyes
Free Shipping Optionno

Domain Name Information

The details for this German domain don’t tell us very much about the store. Normally, we would expect to find out when the domain was registered and some details about who it belongs to, but none of that is available here.

little info


Web Platform

The site is predominantly in written German, they do offer translations to English and Russian. Unfortunately, the translation doesn’t work on all of the pages of the site, so it is very easy to find yourself on part of the store where there is no language support unless you speak German.


Business Contact Details

There are some address and business information on the store’s contact page. They are based in Wittenberg, Germany. This is a genuine location that shows up on Google maps.


Business History

This business was started by two brothers out of their family business a pharmacy store. The brothers expanded the business between 2002 and 2004 using the company name MyCare.

They moved to their current location in 2009. Still in Wittenberg, the new facility allows for increased dispensing of medication from the 4,500 square meter warehouse. They are now able to dispatch up to 10,000 packages per day.

In 2012, the business reached the milestone of dispensing medication to their millionth customer. Reaching a milestone like this is only possible from a legit business and shows that many customers put their trust in the pharmacy.


Products on Offer

This online pharmacy offers over 70,000 products for sale. They offer a wide range of products including skin care, hair loss, vitamins, medical tests and even sell supplies for cats and dogs.


Regulatory Approval

DIMDIIn order for this online pharmacy to be operating legally, they need to have the common European distance selling logo featured on every page of the store that sells medication. They do have this logo on their site.

They are also required to be registered and regulated by a government agency which oversees medical sales. In this case, they need to be registered with the German Institute for Medical Documentation and Information (DIMDI).

This store is correctly registered with DIMDI and they have a large number of domain names which are registered, though they don’t use all of them.



Payment and Shipping

Payments for products from this store can be made using:

  • American Express
  • Visa
  • Mastercard
  • Paypal

In Germany, you can also pay by Direct Debit and bank transfer.

Shipping in Germany has next-day delivery available when orders are received by 10:30 AM. You are charged €11.90 for this next-day delivery.

International shipping is via DHL and will take between 2 and 10 days in Europe and 5 and 10 days elsewhere. Shipping costs depend on your location as well as the weight of the parcel and will cost from €17 and €40. Reviews

We have found many different locations for reviews online. There is a Trustpilot page for the store as well as a Facebook page that contains customer testimonials. The customer feedback we’ve found is very mixed, with many good comments but a lot of unhappy customers too.

They have an overall rating of 4.4 out of 5 on Facebook, but despite this, it is easy to find very unhappy customers.

a positive one

On their Trustpilot page, the feedback is far more mixed, with almost as many 1-star customer reports as there are 5-star. This is a concern and shows that the business needs to change some of the ways they deal with their customers.

mostly positive

Some customers report very serious problems with delivery problems, payment restrictions and issues with customer service.

1 star

Other people report having a great experience with the pharmacy, so this clearly isn’t most people’s finding on using the store.

5 stars



This pharmacy has been operating for a long time and provides correct information about where they are based. They are also operating within the law, having the correct European regulation.

There are a few problems with this online drugstore, however. Customers have reported problems with receiving medication and there is an issue with translation on the store. We award this pharmacy 4 stars out of a possible 5.




There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.

We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>

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