ADWDiabetes.com is an online medical retailer that focuses on diabetes supplies. They’re based out of Florida but sell to pretty much anyone. But is this diabetes-focused internet retailer legitimate? How do they rate in terms of price and customer service?
| About Domain Name | |
| Registration Date | 2009-04-27 |
| Owner Country | United States |
| Contact Information | yes |
| Business Information | |
| Name | ADW Diabetes |
| Address | |
| Phone Numbers | +877-241-9002 |
| Licenses, Certificates and Approvals | |
| CIPA | no |
| NABP | no |
| LegitScript | no info |
| Customer Support | |
| Toll-Number | +954-975-3787 |
| service@adwdiabetes.com | |
| Live-Chat | no |
| Shipping | |
| yes | |
| Courier Mail | no |
| Track Number | yes |
| Free Shipping Option | yes |
| Payment | |
| Card | yes |
| E-Checks | no |
| Bitcoin | no |
Contents
Products
ADWdiabetes.com offers diabetes supplies for both humans and pets. They sell the standard diabetes test strips and glucose meters. However, they also offer supplies for insulin pumps like infusion sets. They sell a number of wound care supplies perfect for diabetics.
They also offer a wide range of health products that are not necessarily aimed at diabetics. For example, they have a large selection of ostomy supplies. There are health rate monitors, blood pressure monitors, home medical equipment and catheters. They sell CPAP gear. The pharmacy offers baby diapers and adult diapers. They have a decent selection of vitamins and dietary supplements. This site has a wide selection of supplies for those who rely on feeding tubes or rely on supplemental nutrition.
The one thing they won’t sell that your local pharmacy does? Insulin.
Prices
They are a mail order business to keep overhead costs as low as possible. You can find glucose meters, test strips and a wide range of other products at prices equal to or lower than what you’d pay at the corner pharmacy. The prices for test strips, syringes, ostomy supplies and other medical supplies are reasonable. Optional items like pet toys and diapers of all kinds may cost more through this site than if you bought them at the store.
There is no membership fee to become a customer of ADWdiabetes.com.
Quality
There is no question that adwdiabetes.com products are safe. Everything from the syringes to insulin pump supplies to wound care items is legit; they are the same products you’d find at the local pharmacy or your doctor’s office. Or, in the case of pet diabetes supplies, they’re the same thing you’d get at the vet. But for your own safety, don’t try to use pet syringes on yourself.
Delivery
If you’re ordering diabetes supplies paid for by your health insurance, there is no shipping charge. If you’re ordering as a self-paying patient or ordering items for your pet, shipping is free if you spend at least $89 after discounts are applied. For orders where you have to pay for shipping, orders under a pound cost several dollars to ship. Extra shipping charges are levied if the order weighs more than ten pounds. There are additional shipping charges for orders shipped outside the continental United States.
In general, if you order before mid-afternoon, orders ship the same day. You will pay extra if you request priority shipping and priority express shipping.
Security
IT security for this website is better than average. It is safe to input your payment information into their online forms. Checking with Scamadviser shows excellent results: high trust rating and 100% safe.
Customer Service
ADWdiabetes.com supports online ordering 24×7. If you call them to place an order or need assistance, their call center is open during standard business hours Monday through Friday Eastern Standard Time.
They also have some useful options and perks. Firstly, if they shipped you the wrong item, they pay for the return postage though you have to contact them to get the pre-paid shipping label. Secondly, if you decided you just don’t want it, you can get a refund but have to pay for it to be shipped back. Thirdly, if the item is damaged or not working correctly, adwdiabetes.com reviews state that they do a decent job of replacing it or refunding your money as long as you notify them of the issue as soon as it is discovered.
A periodic but rare complaint is that the items someone ordered didn’t reach the destination, and the company’s answer was “we shipped it”. If the package is suspected stolen, they won’t replace it.
Payment Options
The service accepts a number of credit cards and Paypal.
ADWDiabetes.com Reviews
ADWDiabetes.com reviews are overwhelmingly positive. There is praise for the convenience of them handling insurance billing and providing one-stop-shopping for so many categories of supplies. There are rare complaints that they don’t sell insulin but sell everything else. The only serious issues are when you’re calling about an order late at night or a weekend and they aren’t available.
Summary
We give this pharmacy 4 stars. They sell legitimate medical products at reasonable prices, but customer service isn’t available as often as their customers need them.
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POSSIBLE ALTERNATIVES
There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>
