Proactiv.com is a pharmacy store which claims to have been in business since 1995. They specialize in creating skin care treatments to cure acne. We look into what they have to offer to find out if they are providing a safe service to customers.
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Domain Name Information
The domain records for this pharmacy tells us that they have been registered since 1998. This is a very long time for a pharmacy and suggests that they are more likely to be legit.
The domain is registered to “The Proactiv Company Sarl” who is based in Switzerland. This is another good thing to find as often less reputable stores often hide their information with the use of a domain privacy service through the registrar.
Business Contact Details
They give you many ways to make contact them if you have issues with their products. This includes an online form, toll-free phone number and mailing address. The mailing address is only a PO box address in Iowa, USA, however.
The business name is provided which matches what was found in the domain name records. They also use the name “The Proactiv Company LLC” which is a US business entity.
The pharmacy specializes in acne medications. They offer three combination treatment products that are designed to resolve acne problems. Their treatment packages typically include cleansers, toners, and moisturizers.
They sell these packages through a subscription and they don’t require a prescription to order.
Their packages start at $19.95 per month and they offer a free gift of your choice with every order. You are able to choose between a gel head brush set, oil control kit as well as a brush kit with three different heads.
They don’t display any regulatory seals on their site. While this would normally be an issue, since the products they are selling don’t require a prescription, there isn’t the same regulatory requirement as normal pharmacies.
The lack of any sign of regulation could potentially still be a problem. As even though they don’t need to be regulated to stay on the right side of the law, we would normally expect some form of accreditation anyway.
Whichever products you order, they provide a 60-day money-back guarantee. You will still have to pay shipping and handling on the order, however.
This should give you the chance to try out their products to see if they work for you before you have to fully commit to their subscription service. If the products don’t work the way you expect or you just want a refund for whatever reason you are covered. They require that you return the products, even if the bottles are empty, to claim your refund.
Payment and Shipping
The pharmacy is secure and they allow you to pay through the following methods:
- American Express
Shipping is charged at $5.99 per month if you aren’t ordering a package which includes the free shipping option.
There is a section on their site for Proactiv.com reviews. These testimonials give the site and its products an overall rating of 3.8, which is only a little above average.
Since these testimonials are featured on their own site, this isn’t the best place to find out how well the pharmacy performs. They are able to edit or remove comments if they wish, so you can’t be sure that this is a fair reflection of the service provided.
Looking at independent review sites, the situation is completely different. They have a page on Trustpilot and Consumer Affairs, where feedback couldn’t be worse. With an overall rating of 1 on both sites, there seem to be some major problems with the business.
Customers are reporting problems with being billed for products they didn’t want and for making purchases without being told it was a subscription. This seems to be a major problem with the company which has angered many customers.
This business has been around for a long time and they seem to provide safe products to their customers. There are a few too many problems for us to recommend them, however.
The largest of these is the customer feedback found on independent sites. The store seems to have a serious issue with billing and that is why we give them 3 stars.
POSSIBLE ALTERNATIVESThere are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.
We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>