Practo.com is a healthcare and pharmacy website which provides services to Indian customers. They offer discounts on medical supplies and promise cheap health checkups. We take a look at the details behind this online health business to find out if it is a service that you should consider to meet your health needs.
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Domain Name Information
The domain information for this online pharmacy business shows us that they registered the domain in 2010 and it doesn’t expire until 2021. Longer registrations like this are often an indication of a more reliable and safe business.
What is less pleasing to find is the use of a domain privacy service. Often scam pharmacies use domain privacy to make sure their customers can’t track them down, so finding this within this record could point towards an issue with the drugstore.
The business was created in 2008 by two computer engineering students and has attracted investment to the tune of at least $24 million. Practo Technologies Pvt. Ltd. is operated from Bengaluru, India and this seems to be a genuine location for the business.
Services Offered by this Business
This site offers the opportunity to be connected to a doctor local to you who specializes in your particular medical need. They also provide the ability to book tests and consult with doctors online. They offer medicines with fast delivery to many parts of India too.
This pharmacy site is operated from India and they use local pharmacies to dispense drugs to their customers. This means that they aren’t required to be regulated as the pharmacies they work with need to be instead. They do say that they check the regulation of the doctors and other medical professionals they work with and accept on their site.
To try to make using their service even easier, they have developed an app which does all to the things which are available on their main site in a more convenient way.
Payment and Shipping
The Practo site is secured with a valid SSL certificate to ensure the safety of your personal information and financial details. They will accept payment by means of:
- Credit card
- Debit card
- Bank transfer
- Cash on delivery
Delivery is free on orders over 200 rupees, which essentially means on all orders, and shipping times will vary dependent on your location. They ship to over 100 cities throughout India, but if you don’t live in one of those cities you may not be able to get your meds delivered. They claim a delivery time of just 2 hours once your order has been passed on to a local pharmacy.
When searching online for Practo.com reviews many customer comments can be found on numerous sites. There are over 87 thousand comments on the Google Play store and 17 thousand on the Apple Store, for example.
When looking for feedback which relates directly to the site and the business rather than their app, there are over 2,000 testimonials found on the MouthShut review site. While a large number of comments surely shows that this business is a legit operation, the feedback found there really isn’t very positive for the company beyond that.
They have an overall rating of just 1.94 out of 5 stars, which shows that customers are finding some serious complaints with the way that the business is operating. This suggests a major problem with the way in which the management runs this business and should be urgently addressed.
Compounding this problem are the allegations that their customer support manipulates comments to make their business look better.
There is a feedback guidelines page on their site which even makes it clear that they reserve the right to remove customer comments for whatever reason. This gives their customer support the green light to delete any negative comments if they choose.
While there are some good customer testimonials they are completely outweighed by the negative views of the majority of the feedback writers.
While this does appear to be a legit business which has been well funded with seed money, there are some problems, however. A large amount of feedback from customers, which shows big issues with the way in which this pharmacy operates, will be of concern to potential customers.
We give this online health service a rating of 3 stars out of 5.
POSSIBLE ALTERNATIVESThere are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.
We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>