Reviews – Hacking Concerns

website interface is part of a well-known brand of pharmacies operating in the UK. They provide a service where you can discreetly and remotely consult with a doctor to buy medication. Our review of this online pharmacy turns up some surprising details.

About Domain Name
Registration Date1999-09-23
Owner CountryUnited Kingdom
Contact Informationyes
Business Information
NameHealth Bridge Ltd.
Phone Numbersyes
Licenses, Certificates and Approvals
LegitScriptno information
Customer Support
Courier Mailno
Track Numberno
Free Shipping Optionyes

Their Offer

The Online Doctor service on the Superdrug website offers quite a narrow range of products. These include hair loss treatments, contraceptive pills, STI treatments and male performance drugs.

The service is a little different to other online pharmacy stores, with the requirement for you to complete a questionnaire once you’ve selected the drugs you need. The questionnaire is then reviewed by a doctor to check you are suitable for that course of treatment. You may be contacted by phone or via the website for further information. If the doctor is satisfied that it is safe for you to use the medication, an electronic prescription is then issued. This prescription is then sent to a registered pharmacist and the pills are then dispatched to you in discreet packaging.

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The doctor may decline your request if they believe you are unsuitable and you will not receive the prescription you want. You will be refunded and notified of this decision.

Before you can order drugs you have to be registered with the website. There is a requirement for you to fill in a questionnaire about your health before you can complete this registration. All these processes not only add to the time it will take for you to get your medication, but it does also add to the cost. Unsurprisingly, the prices aren’t the cheapest you can find online.


Business Information

Superdrug was founded in 1964 and is now a business with over 800 high street pharmacies in the UK and Ireland. The company’s headquarters are located in Croydon, South London and they employ over 14,000 staff. In 2017, the company saw revenues increase to 1.2 billion pounds.

The website was started in 1999 with the subdomain OnlineDoctor going live in 2013. The domain name doesn’t expire until 2023. Such longevity is not the sort of thing you find with scam websites, who normally register their domain name one year at a time.



Superdrug Hacked

The company released details earlier this year that a hacker had got their hands on some of Superdrug’s customer details. The hacker reportedly had access to email addresses and passwords for approximately 20,000 of their customers.

The company put out a statement claiming that the hacker hadn’t compromised their internal systems. They believe that the customer details were obtained from a different website on which the customers had used the same login information. The company claimed that they had only seen evidence of 386 compromised customer details and not the 20,000 reported by the hacker.

superdrug hack highlights the lure of the retail sector for attackers

Businesses now face fines of up to 4% of their annual revenue for data breaches. This may have been an attempt to blackmail the pharmacy into paying the hacker so that they keep quiet. Customers were advised to use different passwords on each website they sign up to.

If you believe Superdrug, then this wasn’t really much of a problem. However, with a potentially huge fine for breaching the GDPR rules, there is clearly a motive to play down any security failings.


Health Bridge Limited

Certainly, Superdrug is a legit well-established company, but they don’t actually directly operate the subdomain Instead the company Health Bridge Limited operates the Online Doctor section of the site. The drugs are still dispensed from a registered Superdrug pharmacy in Northampton, or from your local branch if you choose to collect.

Health Bridge started their online doctor service in 2011 using the websites and They started their partnership with Superdrug in 2013, taking control of the subdomain. Health Bridge had provided over 600,000 consultations in the period from 2011 to 2017. They have customers in the UK, Switzerland, Germany, France, Austria and Ireland. The Online Doctor service, however, only deals with UK residents. As of last year, Health Bridge employed 13 doctors and 4 pharmacists to deal with consultations.


Approval From Regulatory Associations

In order for to legally operate their business in the UK, they have to have the approval of the appropriate governing bodies. The pharmacy is also required to display the Distance Selling Logo on every page that offers drugs for sale. They do have the correct approval from the Medicines and Healthcare products Regulatory Agency and display the logo as required.


They are also regulated by the Care Quality Commission and were inspected last year. A team including a Doctor and medicine specialists, plus inspectors paid a visit to the offices of Health Bridge Limited. They spoke to staff, reviewed organization documents and checked patient records to make sure the company was acting in accordance with the legal regulations. They were found to be operating legally and were considered to be safe, responsive, caring, effective and well-led.


The pharmacy used to dispense drugs is registered with the General Pharmaceutical Council, ensuring safe and effective dispensing of medicine.

trading and owner's names, address


Payment and Shipping

Medicine can be purchased securely using Mastercard, Visa and Visa Debit.

Free standard delivery is available and takes up to four days for your medicine to arrive. You also have the option to collect your pills from your local branch of Superdrug. Next day delivery costs £3.99 and you will receive your package before 1 pm the following business day. It should be noted, that they only dispatch drugs to UK addresses. Reviews

Right at the top of the home page is a graphic promoting their excellent reviews. They are collected on Trustpilot and they have received over 8,000 individual reports. They have so many comments because they ask their customers to share their experiences on the Trustpilot site, this has led to an overall higher rating than they would have otherwise.

Most of these customer testimonies are very positive, giving the site an excellent rating. There is no indication that these reviews have been faked as you often find on scam pharmacy stores. Unfortunately, of late, there has been some bad customer feedback indicating problems with delivery.

Though the reviews for the Online Doctor service are generally very good, the same can’t be said for the main Superdrug page on Trustpilot. Some of the reviews on this page refer to online orders where the customer has had problems. You don’t need to look very hard to find reports of these issues, the testimonies We’ve used here are from the first page.



The Online Doctor site meets all the legal requirements to operate a pharmacy website and dispenses drugs through a well-known pharmacy chain. They do provide real doctor consultations through the use of questionnaires and have a good track record of happy customers.

There are some downsides though when ordering pills from this company. They have had a recent issue with the security of some customers’ accounts and some people have suffered delays in shipping lately. The prices aren’t the most competitive you can find on the web and they will only ship medicine to UK addresses. Buying drugs from this pharmacy is safe, but it isn’t the best overall choice you can make. For these reasons, we are giving them 3-stars out of 5.




There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.

We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>

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