HeyDoctor.com is a doctor consultation service which is designed for certain conditions. They provide convenient doctor visits without the need to leave your home. We investigate the service offered by this site to find out if it lives up to the promise it offers and to see if it is something you should consider using.
| About Domain Name | |
| Registration Date | 2004-01-28 |
| Owner Country | US |
| Contact Information | yes |
| Business Information | |
| Name | Hey Doctor, LLC |
| Address | unknown |
| Phone Numbers | yes |
| Licenses, Certificates and Approvals | |
| CIPA | no |
| NABP | no |
| LegitScript | status: certified |
| Customer Support | |
| Toll-Number | +1-415-237-1378 |
| feedback@heydoctor.com | |
| Live-Chat | yes |
| Shipping | |
| yes | |
| Courier Mail | yes |
| Track Number | yes |
| Free Shipping Option | no |
| Payment | |
| Card | yes |
| E-Checks | no |
| Bitcoin | no |
Contents
Domain Name Information
The domain name records show that this pharmacy has been around for a long time. This makes it more likely that the pharmacy is a legit store.
Business Contact Details
They say that the website was created in San Francisco, New York and Seattle. The pharmacy is less forthcoming about where exactly they are located, however.
They give the business name as Hey Doctor, LLC and a check on this business name reveals that the business was acquired by GoodRx Care a few months ago. GoodRx is a prescription discount service which helps members to find cheaper prices in their area of the US.
Regulatory Approvals
This site uses a seal from LegitScript on their site. When we check on this accreditation we can see that they are operating as part of LegitScript’s certification program. This makes sure the service sticks to tough standards for legality, safety and accountability.
Services Offered
Consultations are provided for the following conditions among others:
- Hair loss
- Acne
- HIV testing
- Pre-diabetes screening
- Birth control
- Men’s health
The costs of the consultations vary depending on the condition. Birth control is the cheapest at $5, with most of the others at $20, though they do go up to $100 if you want to find out your blood type.
They offer a satisfaction guarantee on your consultations and could help with finding cheaper drugs. They are able to provide discount codes in some cases for less expensive pills. Ultimately, you can choose where your pills are dispensed from, it could be your local pharmacy or an online provider.
There is an issue surrounding these consultations. Consultations are only available in the USA. There are different rules for each state in the US and for these reasons they will only consult if they have a doctor in your state. They don’t, however, tell you which states they currently operate from on the site, so you may find that their services aren’t actually offered for where you live when signing up.
How the Service Works
First, you have to sign up, then select the treatment type you require and fill out the medical questionnaire. They also need you to take a selfie with a form of ID to check you are who you claim to be. You then need to give information about where you want the prescription filled and pay for the consultation.
After all that is complete, you will need to wait to find out if there are any follow up questions from the doctor and to confirm you have a prescription. This is normally expected to happen within 4 hours during a normal working day.
HeyDoctor App
They offer an app, available on iOS and Android, to make using their service easier. With the app, you are able to conveniently fill out the questionnaires required so that the doctor can review your case. Messages can be sent to and from the doctor securely within the app.
Payment and Shipping
They accept payment using major credit and debit cards. Their store is secure with a valid SSL certificate. They don’t currently accept payment through insurance, however.
Shipping is dependent on the pharmacy you choose to fulfill your prescription. They will only work with customers in the USA.
HeyDoctor.com Reviews
This service offers HeyDoctor.com reviews on their home page. These comments are from their Facebook page as well as the app feedback.
These reviews seem to be from genuine customers of the site and show that the business is providing a safe and valued medical service to customers.
High ratings are found on the app stores for the business as well. With an overall rating of 4.9 out of 5 on both Apple’s and Google’s stores.
Conclusion
This isn’t a normal pharmacy service, instead, they provide safe access to get a prescription in the US without a visit to a doctor’s office. They have some regulatory approval to show that they are following standards.
The service is restricted in the locations it is available, however, and for this reason and a few others, we give a finding of 4 stars to this consultation service.
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POSSIBLE ALTERNATIVES
There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>
