Reviews – Customer Support Problems?

interface provides prescription benefit plans which make meds more affordable for their members. They say that they dispense millions of prescriptions per year to American citizens. We review the services offered by this pharmacy to find out if everything is as good as it should be, and whether you should trust them to provide your prescription pills.

About Domain Name
Registration Date1995-09-28
Owner CountryUS
Contact Informationyes
Business Information
NameExpress Scripts
Phone Numbersyes
Licenses, Certificates and Approvals
LegitScriptstatus: certified
Customer Support
Toll-Number+1- 800-282-2881
Courier Mailno
Track Numberno
Free Shipping Optionyes

Domain Name Information

The domain name records for this pharmacy shows us that the address has been registered since 1995. Online drugstores which have been in business for longer amounts of time are naturally a safer bet when it comes to reliability. Since this store has been online for up to 24 years this would suggest a more legit pharmacy operation.

registered since 1995

The registrant information for the owner of this site shows the business name Express Scripts Inc. and an address in Missouri, USA.


Business Details

A business name and address is shown in the footer section of this site. This tells us that they are operated by Express Scripts Holding Company in St. Louis, Missouri. When we check this address we find that they are operating from a large office complex.

Express Scripts is a subsidiary of the medical business Cigna. Cigna is traded on the New York Stock Exchange and is a global healthcare company.


Regulatory Approvals

Since this pharmacy business is based in the USA they are required to be regulated by NABP (the National Association of Boards of Pharmacy). NABP has a number of programs for different types of regulatory requirements, the VIPPS program covers the selling of meds to people online.

Checking on the NABP database we can see that this pharmacy is correctly regulated.


The store provides other seals for URAC and NCQA as well. We can check that these are correct by clicking on the seals and it turns out that, they too, are correctly regulated as they claim.

full accreditation

This online pharmacy isn’t a member of the LegitScript Healthcare Merchant Certification Program but is considered legit because they are members of US Government regulatory programs.

status: certified


Services Offered

You have to be a member of this site before you can take advantage of their services. Membership is available through participating employers, health plans or by Medicare Part D.

If you are eligible you can join via their website or app and can start saving on prescriptions once you have received your member ID card. You can also order renewals and refills, check your order status, change to home delivery, compare prices of brand and generic pills, locate retail outlets which accept your member card, get more information about your drugs and much more.


Pharmacy App

availableThis drugstore has an app to make dealing with the business easier. You can do most of the things on the app that is available on the main site.

Most customers seem to be very happy with how the app works. The app has an overall rating of 4.5 from over 12,000 ratings on iOS. It seems like the Android version of the app doesn’t work as well though, they have a rating of 4.3 on the Google Play store.


Payment and Shipping

The site is secured to keep your data safe and you will need to be a member to place a prescription order. They will accept payment through:

  • eligible healthcare plans
  • Medicare Part D
  • American Express
  • Discover
  • Visa
  • Mastercard

Shipping is free and deliveries are taken care of by US mail. Shipping times are stated as 10 to 14 days for first-time orders and about a week for refills. Reviews

3 starsWe have found a large number of reviews on the Consumer Affairs site. The overall satisfaction based on the over 1,100 testimonies shows a mostly positive picture.

When you start reading through the feedback, however, we find mostly very negative comments from verified customers.

negative experience

The many complaints found on this site appear to show serious problems with customer service and billing in particular.



This online pharmacy is operated by a large publicly traded healthcare provider and therefore should be a very safe choice. They have all the correct regulation for a US pharmacy business and have been around for a very long time.

This online drugstore business isn’t without its problems, however. There are far too many unhappy customers than we would like to see. It is for these reasons, that we give our rating of 3 stars out of a possible 5.




There are also quite many online pharmacies on the net that have proved themselves to be excellent ones. We keep an eye on them as well. They get into our reviews from time to time, and you can see them on the pages of our site.

We have placed the best online pharmacies into a separate list on the Pharmacy Ratings page. Ratings of online pharmacies that have successfully passed verification and check by our team: Link>>>

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